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Privacy & Polices

SUPPORT :

SelectVPS services are sold as unmanaged. They are designed for advanced linux administrators or experienced webmasters.

The customer is responsible for managing his VPS. SelectVPS is available for support only in case of Network issues, Server hardware or OS templates.

The SelectVPS staff will not offer any kind of support for installing, configuring or debugging applications.

REFUND POLICY :

You may request a refund within 7 : 14 days of purchase of a VPS. The refunds should be requested via the support system on our website. The refund will be issued for maximum 1 service per account's lifetime.

NOTE: Refunds will be sent in the same method as the original payment. If the payment method does not support refunds, or it is marked as non-refundable during the payment process, ex: paysafecard, bitcoin and any cryptocurrency, the refunds will be issued only as account credit.

SelectVPS is not responsible for any additional charges that PayPal or any other payment processor may take.

Bandwidth usage is not refundable, if it's above 1TB and will be charged with 3 EUR per TB.

If abuse messages are received for the server, no refund will be issued.

Chargebacks and disputes with our payment processors forfeits any right for refund.

No refunds will be issued to customers who reside or who try to use our services in countries which block IPs, for example: Belarus, China, Iraq, Iran, North Korea, Russia, Turkmenistan, Tajikistan, Kyrgyzstan, Uzbekistan or Kazakhstan. The list is not exhaustive.

Any service suspension for abuse or the breaking of these terms of service forfeits the refund policy for all the services in the account, including the unused account credit.

If multiple accounts are created by the same individual or affiliated group, although forbidden by our terms of service, no refunds will be provided for any of the accounts.

Refunds take up to 14 days to be completed.

No refunds shall be offered for the IP upgrades.

PAYMENTS :

We generate the proforma invoices 7 days before the payment is due. The service is terminated automatically if it has not been paid before the due date and SelectVPS will not be responsible for any data loss that occurs due to termination.

We may keep the services in suspended state, depending on available resources, for a longer period and allow the customer to renew them. The renewal cost will have a reactivation fee of 1 EUR per day since the due date. The renewal period is considered to be since the due date of the invoice.

If a subscription has been created for paying the service, the customer is responsible for cancelling the subscription (ex: Paypal) if he wants to terminate his SelectVPS services.

Bitcoin and other cryptocurrency payments have an extra 10% fee.

In the case of bank transfers, the final amount which is received in our bank account shall be credited to the customer account. Any fees charged by the bank for processing the transfer, including but not limited to, exchange fees (if payment was not sent in EUR) shall be deducted from the customer's balance.

It is the customer's responsibility to notify us by creating a support ticket when he has made a transfer by bank or if his payment (of any other method) has not been credited to his account.

All payments shall be done using your own card, bank account or PayPal account. The use of third-parties to make payments is prohibited without prior approval, and shall result in the immediate termination of the account and services, without any kind of refund.

Please note that some payment service providers may require identity verification (KYC) from the customer after a payment has been made. This process is initiated solely at the discretion of the payment provider.

Customers are fully responsible for cooperating with the payment provider and submitting any requested documents or personal information. If the customer fails to complete the verification process, the payment may be held or blocked by the provider.

We do not have control over such procedures and cannot intervene. As a result, no refunds will be issued and we accept no liability in cases where the funds are frozen or withheld due to non-compliance with the provider’s requirements.

FRAUD PROTECTION :

All orders placed through our billing portal are passed through an automatic fraud check system. Although our VPSs are typically set up instantly upon receipt of payment, we manually review each fraud score before accepting the order. If our fraud check system scores your order as dangerous, we may require submission of a government issued ID to allow continued use of our services. Failure to comply in a timely manner will result in termination.
The customer shall create a single account on the SelectVPS website. Multiple accounts are strictly prohibited and will lead to the suspension of all services on all accounts without any refunds!
The use of fake or disposable email addresses is forbidden and will lead to the suspension of all the services without any refunds.
The customer billing details must be real and verifiable by legal documents on request. The failure to provide verification documents confirming your billing details shall lead to immediate account termination without any kind of refunds.
Any chargeback or dispute of the transaction done via our payment processors shall be considered a fraud attempt and will lead to immediate account termination and the termination of all active services without any refunds.
Customers are required to provide complete, accurate, and verifiable personal and billing information when creating an account and when using our services.
If any information provided is found to be false, incomplete, misleading, or unverifiable, we reserve the right to immediately suspend or terminate the customer’s account and all associated services without any eligibility for refunds.
Upon request, the customer is obligated to provide valid documentation to confirm the authenticity of the information submitted. Failure to provide such documentation within the specified timeframe may result in service suspension or termination, without any refunds.

We may collect and process the following categories of personal data:

- Identity and contact data, such as name, billing address, company name, email address, phone number, and account contact details.
- Account and service data, such as customer ID, account credentials, orders, invoices, service configuration, tickets, and communications with us.
- Payment and transaction data, such as billing records, payment status, transaction references, and fraud prevention information. Payment card data may be processed by third-party payment providers rather than stored directly by us.
- Technical and usage data, such as IP address, browser type, device information, operating system, session data, timestamps, pages visited, referring URLs, clickstream data, error logs, and diagnostic information.
- Support and communication data, such as support requests, emails, chat transcripts, and issue resolution history.
- Marketing and consent data, such as cookie preferences, consent choices, campaign attribution data, analytics data, conversion data, and remarketing audiences where permitted.
- Compliance and security data, such as abuse reports, fraud signals, login history, audit logs, and verification data used to protect our services and comply with legal obligations.

RESOURCE USAGE :

The customer agrees not to expect 100% CPU performance on his VPS if it is used at maximum performance for an extended period of time. The average CPU usage should not go above 50% in the timespan of a day.

The total disk writes should not exceed twice the capacity of the disk in the span of a month.

The allocated uplink is 1Gbps shared for all our services. The guaranteed speed is 100mbps. The bandwidth can be restricted without notice if it's found to be abused.



PAYMENT SUBSCRIPTIONS :

In case the subscription / recurring payment option is chosen by the customer, the customer agrees that his card details will be saved by the payment processor in question (payabl or paypal) and that his card will be charged automatically each billing period, in order to renew the server.

In order to cancel the subscription, the customer shall use the "Cancel" button found on the service page.

The customer can request the refund of a subsequent subscription / recurring payment, within 72h of the payment as long as it is the first time the customer asks for a refund.





Last updated: 19/7/2026